Plain rules, applied consistently. No refund request is ever refused because you did not explain your reason.
Fees
| Consultation | Duration | Fee |
|---|---|---|
| First evaluation | 45 minutes | ₹1,200 |
| Medication review | 20 minutes | ₹800 |
| Second opinion | 60 minutes | ₹1,500 |
The fee covers the consultation, the written plan and any prescription. There is no separate platform fee and no charge for the prescription. In-person consultations, once available, carry a supplement shown before payment.
Cancelling or rescheduling
| When | Outcome |
|---|---|
| More than 4 hours before the appointment | Full refund, or reschedule at no cost |
| Within 4 hours of the appointment | No refund. The slot cannot realistically be filled. |
| You do not attend | No refund |
| Dr Rajawat cancels or is unwell | Full refund, or reschedule — your choice |
| Technical failure on our side | Rescheduled at no cost, or full refund |
If your connection fails, tell us. Where a video consultation cannot go ahead because of a problem on your side, we will normally reschedule once at no charge rather than treat it as a missed appointment. Message the WhatsApp number as soon as you can.
How to cancel
Reply CANCEL or RESCHEDULE to the WhatsApp confirmation message, or email [email protected]. The time we receive your message is the time used to decide whether the 4-hour window applies.
When refunds arrive
Approved refunds are initiated within 24 hours of the request being accepted. The money returns to the original payment method — the same card, UPI ID or bank account — and typically appears within 5 to 7 business days, depending on your bank. We cannot refund to a different account.
Partial refunds are not issued for a consultation that has taken place, including one that ended early because it had achieved what it needed to.
Failed and duplicate payments
If money left your account but no booking was confirmed, it is an incomplete transaction and is usually reversed automatically by your bank within 5 to 7 business days. If it has not appeared after 7 business days, email us with the date, amount and payment reference and we will trace it.
Duplicate payments for the same appointment are refunded in full.
Disputes
If you believe a refund has been handled wrongly, email [email protected]. We respond within 3 business days. Raising a bank chargeback before contacting us usually takes longer to resolve than simply asking.